We take great care to ensure your wheel and tyre packages arrive in perfect condition. If something does go wrong, here’s how we handle it:

1. Check your delivery immediately – Report any issues within 48 hours and provide photos.

2. Keep items unfitted – Wheels and tyres must remain in original delivery condition for any claim to be valid.

3. Manufacturer defects – We’ll either replace and cover shipping or offer a repair payment.

4. Courier damage – We’ll handle the claim with the courier and respond within 3 working days.

5. Exclusions – We can’t cover damage caused during fitting or mishandling.

We do our very best to ensure issues are rare and will work with you for the best possible outcome if a problem occurs.

Devon Defenders Returns & Damages Policy

At Devon Defenders, we pride ourselves on delivering premium wheel and tyre packages with the utmost care. Every order is thoroughly inspected before dispatch, and we use trusted couriers to ensure safe delivery.

However, in the unlikely event that an issue arises, our returns and damages policy is as follows:

1. Reporting Delivery Issues
All deliveries must be inspected upon arrival. Any damage or fault must be reported to us within 48 hours of delivery. Customers must provide photographs of the issue to assist us in resolving the matter promptly.

2. Condition of Returned Items
Wheels and tyres must remain unfitted to a vehicle and in their original delivery condition. Any products that have been fitted, used, or damaged after delivery will not be eligible for return or replacement.

3. Manufacturer Defects
If a manufacturer defect is identified, we will either:

1. Arrange and cover the cost of a replacement and shipping, or
2. Offer a payment to cover the repair of the wheel, if suitable.

4. Damage During Transit
If the package is damaged in transit, we will liaise directly with the courier. We aim to respond with a resolution within 3 working days of receiving your claim.

5. Exclusions
We do not cover damage caused by mishandling, improper storage, or fitting to a vehicle. Cosmetic damage caused during fitting or mounting is the responsibility of the fitter or vehicle owner.

6. Our Commitment
We strive to ensure that these situations are rare. Should an issue arise, we are committed to working closely with our customers to achieve the best possible outcome for both parties.

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